We are truly sorry to learn about your less-than-ideal experience with our product. We value your satisfaction and aim to address any issues you may encounter. Every product featured on potsandpans.in is designed to provide exceptional performance and durability in your kitchen. However, if you happen to encounter any faults with a purchased product within the warranty period, we are here to assist you. Please follow the steps below to initiate a service request:

1. Submitting a Service Request:

In the unlikely event of a product developing a fault within the warranty period, kindly complete and submit the form provided below. This will allow us to gather the necessary information to process your request.

2. Alternative Contact Method:

If you prefer, you can also log a service request by reaching out to us through the following means:

• Email: contact.hotsun@gmail.com
• Address: 308/2,
  Shahzada bagh industrial area ,
  Daya basti,Inderlok
  New Delhi -110035

• Review Process:

  Our team of Kitchen Appliances experts specializes in reviewing the information and images you provide. We assess whether your product is eligible for a warranty claim. Within  working days, a Quality Analyst will get in touch with you to provide an update on your case.

• In Case of Replacement:

  If your product is found to be defective within the warranty period and is eligible for a claim, we will arrange for the defective item to be collected from your doorstep. A brand new replacement of the same product will be dispatched to your address once we receive the defective item from you. If the damage is not covered under warranty, we will inform you of the same and close the case.